Cancellation policy

Right of cancellation

The right of cancellation does not exist for distance selling contracts for the delivery of merchandise that is not pre-manufactured and for whose manufacture the individual selection or specification by the consumer is decisive or that is clearly tailored to the personal needs of the consumer.

You have the right to cancel this contract within 14 days as of contract conclusion without having to state reasons.

The cancellation period is 14 days from the date at which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of cancellation, you must inform
HABA GmbH, IZ NÖ Süd, Straße 2a, Objekt M40, A-2355 Wiener Neudorf, Austria, phone: 0722-867488, fax: 0722-867477, e-mail: by way of an definitive statement (e.g. a letter sent by normal mail, fax or e-mail.) of your decision to cancel this contract. You can but must not use the enclosed sample cancellation form for this. You can also electronically complete and transmit the sample cancellation form or any other definitive statement on our Web site at: If you make use of this option, we will send you promptly (e.g. by e-mail) a confirmation of receipt of your cancellation.

To meet the cancellation deadline, it is sufficient for you to send notification that you are exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we will reimburse all payments we have received from you, including the costs of delivery (with the exception of additional costs arising from the fact that you have chosen a different type of service than the most inexpensive standard delivery offered by us), promptly and at the latest within 14 days from the date we received the notice of your cancellation of this contract with us. For this repayment, we shall use the same means of payment you used for the original transaction, unless agreed upon otherwise with you. Under no circumstances will we charge you any fee for this repayment. You must send the goods back to us or hand them over to us immediately, at the latest within 14 days as of the day on which you informed us of your cancellation of this contract. The deadline is met if you dispatch the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods.

You shall compensate for any loss of value of the goods only if this loss of value was caused by your dealing with them in a manner that is unnecessary for the inspection of the properties, attributes and functionality of the goods.


Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back to us.)

- to Firma HABA GmbH, IZ NÖ Süd, Straße 2a, Objekt M40, A-2355 Wiener Neudorf, Austria  E-Mail:

I/we (*) cancel the contract concluded by me/us (*) for the purchase of the following goods (specification of the ordered goods)

- ordered on (date)/received on (date) (*)name of the consumer(s)

- address of the consumer(s)

- signature of the consumer(s) (only for notification written on paper)

- date

(*) delete where not applicable

End of sample cancellation form